QBE is aware of the stay decision issued by the SAT in regard to Projex Management and Construction Pty Ltd (Nicheliving) on 23 August 2024. All homeowners who have already lodged claims with QBE have been updated with the current status of their claim following the stay decision.
Should you wish to make an enquiry, feel free to contact us on 1300 790 723 or [email protected]
Email: builderswarrantyclaims@qbe.com
Fax: +61 2 8275 9560
Post: QBE Insurance (Australia) Ltd, GPO Box 4323, Melbourne VIC 3000
For further information, please contact our team via the following:
Phone: 1300 790 723
Postal: GPO Box 4323, Melbourne VIC 3001
Email: builderswarrantyclaims@qbe.com
If you have signed a contract, but works have not yet commenced, you may be entitled to claim a refund of your deposit paid to your builder under the contract.
Homeowners need to submit a completed and signed claim form to QBE.
Copies of the following documents need to accompany the claim form:
If you have signed a contract and works have commenced, you are entitled to make a claim with QBE. As circumstances may vary from one contract to another, a completed and signed claim form for non-completion loss, together with all necessary documents needs to be submitted to QBE.
The following documents are also required at the time of lodging your claim:
QBE will assess and rectify any claim received for defects if a breach of statutory warranty has occurred, resulting in a loss.
Homeowners need to submit a completed and signed claim form to QBE. We require copies of the following documents to accompany your claim:
Irrespective of whether a Certificate of Insurance has been issued to you by QBE, please note that if you have not entered into a valid written building contract with Projex Management & Construction Pty Ltd there is no insurable event to which your QBE policy can respond.
QBE can assist with a list of Builders in WA who are experienced in completing homes and rectifying defective works. Details can be provided by contacting the claims team. Should you have a preferred builder, you may wish to reach out to them.
Q. Do I have to pay an excess?
A. Yes. As with most insurance policies, an excess does apply and in this case the applicable excess is $500.00. This amount is generally deducted at the time of settlement.
Q. I am due to pay the next progress payment. What should I do?
A. You may be obliged to pay for work that has been completed by Projex Management & Construction Pty Ltd prior to their registration being cancelled. The amount due, including any surplus, will be established during the claims process. Please seek legal advice before making any further payments as any over payments to a contract could affect any potential settlement of an insurance claim.
Q. Can I get my own quote?
A. If you are lodging a claim, we encourage you to obtain your own quotations as this can speed up the claim process, however QBE is able to recommend some builders and/or supply your details to some builders so that they can contact you directly. We may require 2-3 quotations for comparison reasons.